Disneyland Disability Access Service system

This is the current Disability Access Service (DAS) that is in place to assist guests.  In an effort to help guests have as fair experience as possible while using this current system, the resort is moving to using Annual Passes or RFID enable tickets to assign return times for the DAS system instead of using the familiar paper cards. While the functionality of the system will change, the policies of the system will not change.  This system isn’t intended for guests who want to avoid waiting in lines, but to assist those who truly need extra assistance.  This system may also be used in conjunction with the current Fastpass system.  Disneyland actually encourages you to do this.  DAS users will still be able to get a Fastpass on top of holding a DAS pass.

The new digital version of DAS will require 4 steps to successful usage:

  1. Visit Guest Relations at the first park you plan to visit.
    The primary guest(s) using the DAS system will still need to have a photo taken that will be linked to their annual pass or park ticket and those of their guests.   Guests will be asked for their party size.  You’ll be limited to that number when you return later using the DAS.  The maximum number of guests per DAS user will remain 6 per user.  One major change for the new digital version is a 60 day term of usage.  This will apply to all users.  The photo linked to an annual pass will be valid for one year. You need to have everyone and every ticket when you visit guest relations.
  2. Visit a Guest Relation Station to schedule a reservation return time.
    After setting up your DAS registration, you may choose your first attraction, any attraction in either park. After you have used your DAS pass and need another you will proceed to the nearest guest relation station. Only one person with the guest who has the service linked to their ticket needs to find a Guest Relation Station, to select the next attraction. The Cast Member (Disney employee at Guest Relations) will tell you your return time, if you have downloaded the Disney app and linked your tickets to the app, you may also check the app for your return times.  Guest Relations stations are in the following locations:
Disneyland

·         Main Street (right outside of Jolly Holiday Baker)

·         New Orleans Square (right outside the exit of Haunted Mansion

·         Fantasy land (Outside the Mad Hatter shop, close to Monstrous Mouth)

·         Tomorrowland (across from the Little Green Men Store in a shaded corner)

Disney California Adventures

·         Buena Vista Street (across form Carthay Circle, in front of the Trolley Stop)

·         Cars Land (near the entrances of car’s land, in front of Mater’s)

·         Paradise Pier (near Jesse's Critter Carousel)

  1. After the Cast Member scans your Annual pass or ticket the DAS system will automatically assign you a return time.  The return time will be the current posted wait time at the attraction minus 10 minutes.  If the current wait is 75 minutes, the DAS return time will be 65 minutes later.  The DAS user and guests may enter that attractions fastpass line or special DAS line ANY TIME after that return time all the way up to the closing of the attraction.  However, you may only have ONE DAS reservation at a time.  (Think of it as a 2nd  Fastpass for terms of discussion.)  If you attempt to get another while one is still active, it will over write the previous reservation.
Download the app and upload everyone's ticket to your phone and your phone in the Disneyland App will have your return time, it will also list your FastPass return times, even if you do NOT have the MAXPASS, if you have the MAXPASS you can select your Fastpass from the app.  If you don't want to drain your battery you can jot down the return time on a piece of paper.  Do something during the waiting period. You can walk around, visit another attraction, meet a character, use your other Fastpass, go shopping, sit on a bench etc…  It’s up to you to determine what to do while you wait for that return time!

  1. Use the DAS reservation. Remember, the original user who registered for the Disability Access System MUST be present at the ride.  If the DAS user does not wish to ride, no member of the party will be allowed to ride, so choose the rides that the DAS USER wishes to experience.  The user and his/her guests will present themselves at the Fastpass return line or designated DAS line if no attraction doesn’t have a Fastpass line (usually the exist), scan their tickets/annual pass and walk on into the experience or Fastpass line.  Cast Members at the ride will assist with any special vehicle needs.
My son needs to use this system. I found it to be helpful. It is important to have a plan to utilize this pass most effectively. I have experiences using this pass in both Walt Disney World and Disneyland. If you have any questions or would like some pointers, feel free to e-mail me.